Privacy Policy

At Qpoint Systems (accessible from https://qpointsystems.in), one of our main priorities is respecting the privacy of our visitors and customers. This Privacy Policy outlines the categories of data we collect, our lawful grounds for processing, data retention standards, and user privacy rights under applicable data protection frameworks, including the Digital Personal Data Protection (DPDP) Act 2023 of India and international standards.

1. Information We Collect

• Customer Inquiries & Service Requests: Full name, contact phone number, email address, physical doorstep service address in Bangalore, and inverter/battery model details provided when booking a repair or consultation.
• Order & Billing Details: Transaction records, delivery address, and tax invoice information. Payment card numbers are processed directly through certified third-party payment gateways and are never stored on our servers.
• Technical Log Data: Standard server logs including IP address, browser type, operating system, timestamp, and referring URLs to ensure network security and monitor system performance.

2. Lawful Grounds for Data Processing

We process personal data only when an established lawful basis exists:

• Performance of Contract: To dispatch service technicians, execute doorstep repairs, process warranty claims, and deliver orders.
• Consent: When you voluntarily submit an inquiry form or opt-in to optional marketing updates. You may withdraw consent at any time.
• Legal Compliance: Retaining statutory sales invoices and tax records under Indian GST and commercial law requirements.
• Legitimate Interests: Protecting our website against security threats and optimizing website performance.

3. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Customer service records and AMC history are retained for the duration of the active contract and up to 3 years following expiration.
• Billing and taxation records are retained for up to 7 years in compliance with statutory Indian accounting regulations.
• Aggregated web analytics data is stored for up to 14 months before automated purge.

4. Google DoubleClick DART Cookies & Third-Party Advertising

• Third-party advertising vendors, including Google, use cookies to serve ads based on prior visits to our website and other websites.
• Google's use of advertising cookies enables it and its partners to serve personalized ads based on visits across the internet.
• You may opt out of personalized advertising by visiting Google Ads Settings.
• Alternatively, you can opt out of third-party advertising cookies through aboutads.info or Your Online Choices.
• For more details on how Google processes user data from partner sites, visit Google Partner Privacy Policy.

5. Your Privacy Rights (DPDP Act 2023 & International Standards)

Under applicable regulations including India's Digital Personal Data Protection Act 2023 (DPDP) and GDPR, you have the right to:

• Request a summary of personal data being processed about you.
• Request correction or updating of inaccurate personal records.
• Request erasure of your personal data when no longer needed for lawful or statutory obligations.
• Withdraw previously granted consent at any time without affecting past lawful processing.
• Lodge a grievance with our Data Protection Officer regarding data handling.

6. Exercising Your Rights & Contact Information

To exercise any of your privacy rights, withdraw consent, or submit an inquiry, please contact our compliance desk: